{"page":{"id":"01H7G2A0ACD48DWCS65YE3XMSR","name":"Metronome","url":"https://status.metronome.com/","updated_at":"2026-10-08T22:13:54Z"},"incidents":[{"id":"01M4EDTKD0WW5K3S31Q7PYCESC","name":"Elevated API error rates","status":"resolved","created_at":"2026-10-08T18:53:47Z","updated_at":"2026-10-08T22:13:54Z","resolved_at":"2026-10-08T22:13:54Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M4ES90SFXXC4G2BKQ3AYC5W0","body":"API error rates are now stable.","created_at":"2026-10-08T22:13:54Z","display_at":"2026-10-08T22:13:54Z","incident_id":"01M4EDTKD0WW5K3S31Q7PYCESC","status":"resolved","updated_at":"2026-10-08T22:13:54Z"},{"id":"01M4EPJXGR7S9F8YJDEA9F8NF3","body":"We have mitigated the underlying issue. System metrics have returned to normal/healthy states. The team will continue to monitor but we believe the underlying cause has been addressed.","created_at":"2026-10-08T21:26:53Z","display_at":"2026-10-08T21:26:53Z","incident_id":"01M4EDTKD0WW5K3S31Q7PYCESC","status":"monitoring","updated_at":"2026-10-08T21:26:53Z"},{"id":"01M4EDTKD0KGA3QPP3C44PPMCG","body":"We are investigating a burst of elevated API errors between 18:12-18:14 UTC. Ingest and alerts are not affected.","created_at":"2026-10-08T18:53:47Z","display_at":"2026-10-08T18:53:47Z","incident_id":"01M4EDTKD0WW5K3S31Q7PYCESC","status":"monitoring","updated_at":"2026-10-08T18:53:47Z"}]},{"id":"01M401PP22WYAKFA21V7YWJ0Y0","name":"Contract Data Export Delays","status":"resolved","created_at":"2026-10-03T04:52:34Z","updated_at":"2026-10-03T11:46:03Z","resolved_at":"2026-10-03T11:46:03Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M40SBSN7T02TCPCQVBVB5SR7","body":"Affected clients for earlier contract data export delays have been backfilled","created_at":"2026-10-03T11:46:03Z","display_at":"2026-10-03T11:46:03Z","incident_id":"01M401PP22WYAKFA21V7YWJ0Y0","status":"resolved","updated_at":"2026-10-03T11:46:03Z"},{"id":"01M401PP221T589BKXWRG2BNAD","body":"Some clients may be experiencing delays for contract-related data export tables. The impact is contained, and we are working to resync data for affected clients. We will provide updates as this progresses.","created_at":"2026-10-03T04:52:34Z","display_at":"2026-10-03T04:52:34Z","incident_id":"01M401PP22WYAKFA21V7YWJ0Y0","status":"identified","updated_at":"2026-10-03T04:52:34Z"}]},{"id":"01M3YNSDGEW8S2SQE7HYWP15V0","name":"Delays in Data Exports","status":"resolved","created_at":"2026-10-02T16:05:06Z","updated_at":"2026-10-02T19:51:37Z","resolved_at":"2026-10-02T19:51:36Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M3Z2R56XEVJ9921Z6X7HD9Z9","body":"All data exports have been transferred and are caught up.","created_at":"2026-10-02T19:51:36Z","display_at":"2026-10-02T19:51:36Z","incident_id":"01M3YNSDGEW8S2SQE7HYWP15V0","status":"resolved","updated_at":"2026-10-02T19:51:36Z"},{"id":"01M3YNSDGECYPZZBWVS3TV307R","body":"We are experiencing delays in our data export pipeline. The issue has been resolved, but exports will be delayed.","created_at":"2026-10-02T16:05:06Z","display_at":"2026-10-02T16:05:06Z","incident_id":"01M3YNSDGEW8S2SQE7HYWP15V0","status":"identified","updated_at":"2026-10-02T16:05:06Z"}]},{"id":"01M3YHEJ0EJD4BQNSN8G0Z3DY3","name":"Delays in some Usage Invoices sending to Stripe","status":"resolved","created_at":"2026-10-02T14:49:16Z","updated_at":"2026-10-02T19:08:05Z","resolved_at":"2026-10-02T19:08:05Z","impact":"none","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M3Z08F6JK4PA0R9W8RR4TYST","body":"All impacted usage invoices have now successfully sent to Stripe","created_at":"2026-10-02T19:08:05Z","display_at":"2026-10-02T19:08:05Z","incident_id":"01M3YHEJ0EJD4BQNSN8G0Z3DY3","status":"resolved","updated_at":"2026-10-02T19:08:05Z"},{"id":"01M3YHEJ0EZG1PDV57ZWBZQ473","body":"We are observing delays in some usage invoices being sent to Stripe. Subscription invoices, prepaid balance thresholds, and spend thresholds are unaffected.\n\nWe are actively investigating this.","created_at":"2026-10-02T14:49:16Z","display_at":"2026-10-02T14:49:16Z","incident_id":"01M3YHEJ0EJD4BQNSN8G0Z3DY3","status":"investigating","updated_at":"2026-10-02T14:49:16Z"}]},{"id":"01M3MB2P9SAFJ9M7XTNCY7E9W1","name":"Invoice and line item data export tables delayed","status":"resolved","created_at":"2026-09-28T15:45:31Z","updated_at":"2026-09-29T03:51:25Z","resolved_at":"2026-09-29T03:51:25Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M3NMKTKA5VMFKM81YXGRN3Q9","body":"We have completed the backfill and submitted transfers with current data","created_at":"2026-09-29T03:51:25Z","display_at":"2026-09-29T03:51:25Z","incident_id":"01M3MB2P9SAFJ9M7XTNCY7E9W1","status":"resolved","updated_at":"2026-09-29T03:51:25Z"},{"id":"01M3MXNMD6HZHRFYPV14NMG63B","body":"Incremental transfers have been submitted to include data up until this morning. We expect to be caught up within the next couple hours on any data from today","created_at":"2026-09-28T21:10:27Z","display_at":"2026-09-28T21:10:27Z","incident_id":"01M3MB2P9SAFJ9M7XTNCY7E9W1","status":"monitoring","updated_at":"2026-09-28T21:10:27Z"},{"id":"01M3MB2P9SRC38SW0FJVX4Y4E7","body":"We are investigating a delay of delivery of finalized invoices and line_items to client warehouses. We will report more details as we learn them. Other tables and datasets are not impacted.","created_at":"2026-09-28T15:45:31Z","display_at":"2026-09-28T15:45:31Z","incident_id":"01M3MB2P9SAFJ9M7XTNCY7E9W1","status":"investigating","updated_at":"2026-09-28T15:45:31Z"}]},{"id":"01M29CF61PAX3TAE3S0RYK5JWX","name":"Elevated API Error Rate","status":"resolved","created_at":"2026-09-11T23:22:29Z","updated_at":"2026-09-12T01:37:30Z","resolved_at":"2026-09-12T01:37:30Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M29M6CXX28YRFRXPXMMA8E36","body":"API error rates are now stable.","created_at":"2026-09-12T01:37:30Z","display_at":"2026-09-12T01:37:30Z","incident_id":"01M29CF61PAX3TAE3S0RYK5JWX","status":"resolved","updated_at":"2026-09-12T01:37:30Z"},{"id":"01M29E660K6DEPR7Y151Q1YZ1V","body":"API error rates and other systems are showing normal/healthy metrics. Our team continues to monitor to ensure ongoing recovery, but as of now we believe the impact has been mitigated.","created_at":"2026-09-11T23:52:31Z","display_at":"2026-09-11T23:52:31Z","incident_id":"01M29CF61PAX3TAE3S0RYK5JWX","status":"monitoring","updated_at":"2026-09-11T23:52:31Z"},{"id":"01M29DNDZXYR9MK734XXGA9GB7","body":"We have mitigated the API error rates and are monitoring recovery.","created_at":"2026-09-11T23:43:22Z","display_at":"2026-09-11T23:43:22Z","incident_id":"01M29CF61PAX3TAE3S0RYK5JWX","status":"monitoring","updated_at":"2026-09-11T23:43:22Z"},{"id":"01M29CF61PT77Y3WAASPN5ZMZG","body":"We are investigating elevated API errors.","created_at":"2026-09-11T23:22:29Z","display_at":"2026-09-11T23:22:29Z","incident_id":"01M29CF61PAX3TAE3S0RYK5JWX","status":"investigating","updated_at":"2026-09-11T23:22:29Z"}]},{"id":"01M1MKARJAWWTSYYDMCW80B5BT","name":"Elevated Error Rates and Delays","status":"resolved","created_at":"2026-09-03T21:38:21Z","updated_at":"2026-09-03T23:38:15Z","resolved_at":"2026-09-03T23:38:15Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M1MT6A7ZWVBWJN56HZK58WN7","body":"Error rates on the API are back to normal, and data export pipelines have resumed.","created_at":"2026-09-03T23:38:15Z","display_at":"2026-09-03T23:38:15Z","incident_id":"01M1MKARJAWWTSYYDMCW80B5BT","status":"resolved","updated_at":"2026-09-03T23:38:15Z"},{"id":"01M1MNKD43RXVXMDA42PQP7DG2","body":"We are experiencing elevated API error rates and data export delays due to a vendor's partial outage. We are working on remediation.","created_at":"2026-09-03T22:18:01Z","display_at":"2026-09-03T22:18:01Z","incident_id":"01M1MKARJAWWTSYYDMCW80B5BT","status":"identified","updated_at":"2026-09-03T22:18:01Z"},{"id":"01M1MKARJAZFZYDDJQFB81HZD7","body":"We're investigating elevated error rates in our API.","created_at":"2026-09-03T21:38:21Z","display_at":"2026-09-03T21:38:21Z","incident_id":"01M1MKARJAWWTSYYDMCW80B5BT","status":"investigating","updated_at":"2026-09-03T21:38:21Z"}]},{"id":"01M1GGK96DK352910T8D785SVD","name":"Delayed Data Export for Line Items","status":"resolved","created_at":"2026-09-02T07:33:37Z","updated_at":"2026-09-02T14:33:48Z","resolved_at":"2026-09-02T14:33:48Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M1H8MNW44A0HZK830WBVTW2J","body":"Data export for finalized line items has now caught up. The team will continue monitoring.","created_at":"2026-09-02T14:33:48Z","display_at":"2026-09-02T14:33:48Z","incident_id":"01M1GGK96DK352910T8D785SVD","status":"resolved","updated_at":"2026-09-02T14:33:48Z"},{"id":"01M1GGK96DJ3A5PGBSWYJBFZGH","body":"Data export for finalized line items is experiencing delays. All other models (finalized invoices, customers, invoice breakdowns) are not impacted at this time.","created_at":"2026-09-02T07:33:37Z","display_at":"2026-09-02T07:33:37Z","incident_id":"01M1GGK96DK352910T8D785SVD","status":"identified","updated_at":"2026-09-02T07:33:37Z"}]},{"id":"01M1F88G1HFMWMCSA3KBFQFQDP","name":"Elevated latency on arrears invoicing to Stripe","status":"resolved","created_at":"2026-09-01T19:48:40Z","updated_at":"2026-09-01T22:17:31Z","resolved_at":"2026-09-01T22:17:31Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M1FGS149MXW4WQS5NNV70MH6","body":"The bottleneck on arrears invoicing into Stripe has been identified and mitigated. Monitoring shows that Stripe arrears usage invoicing has caught up, resolving the delay.","created_at":"2026-09-01T22:17:31Z","display_at":"2026-09-01T22:17:31Z","incident_id":"01M1F88G1HFMWMCSA3KBFQFQDP","status":"resolved","updated_at":"2026-09-01T22:17:31Z"},{"id":"01M1F88G1HTR5ZX93VYG3ND82W","body":"Stripe arrears invoice delivery is experiencing an extended delay for some clients. Impact is isolated to end-of-month usage invoices.","created_at":"2026-09-01T19:48:40Z","display_at":"2026-09-01T19:48:40Z","incident_id":"01M1F88G1HFMWMCSA3KBFQFQDP","status":"identified","updated_at":"2026-09-01T19:48:40Z"}]},{"id":"01M1D7WTDJRF25JYSAR1PXQP67","name":"Delayed Threshold Billing Processing","status":"resolved","created_at":"2026-09-01T01:03:49Z","updated_at":"2026-09-01T01:07:31Z","resolved_at":"2026-09-01T01:07:31Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01M1D83KGSSH57FT89NV837B8Q","body":"All delayed purchases have been processed.","created_at":"2026-09-01T01:07:31Z","display_at":"2026-09-01T01:07:31Z","incident_id":"01M1D7WTDJRF25JYSAR1PXQP67","status":"resolved","updated_at":"2026-09-01T01:07:31Z"},{"id":"01M1D7ZKGRT2STBGD47P7SS6PM","body":"We've mitigated an issue that delayed threshold billing purchases. All delayed purchases are now being processed.","created_at":"2026-09-01T01:05:20Z","display_at":"2026-09-01T01:05:20Z","incident_id":"01M1D7WTDJRF25JYSAR1PXQP67","status":"monitoring","updated_at":"2026-09-01T01:05:20Z"},{"id":"01M1D7WTDJGDNSMPYVBZHD60ND","body":"We've mitigated an issue that delayed threshold billing purchases. All delayed purchases are now being processed.","created_at":"2026-09-01T01:03:49Z","display_at":"2026-09-01T01:03:49Z","incident_id":"01M1D7WTDJRF25JYSAR1PXQP67","status":"investigating","updated_at":"2026-09-01T01:03:49Z"}]},{"id":"01KYM31AWS3RTS3CBRXW7FVS58","name":"Ingest and Alerts are delayed","status":"resolved","created_at":"2026-07-28T10:06:29Z","updated_at":"2026-07-28T11:41:49Z","resolved_at":"2026-07-28T11:41:49Z","impact":"none","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KYM8FWMCF3SZM7N69V2MP99D","body":"Time to aggregate is back to baseline as of 11:28 UTC and impact to the usage pipeline and alert evaluation has resolved.","created_at":"2026-07-28T11:41:49Z","display_at":"2026-07-28T11:41:49Z","incident_id":"01KYM31AWS3RTS3CBRXW7FVS58","status":"resolved","updated_at":"2026-07-28T11:41:49Z"},{"id":"01KYM31AWS2SQ943JE6GY3DF2K","body":"We are investigating an increase in aggregation time, which is impacting both the usage pipeline and alert evaluation time. Ingest availability is not impacted.\n\nCurrent delay is roughly 4 mins starting at 07:14UTC.","created_at":"2026-07-28T10:06:29Z","display_at":"2026-07-28T10:06:29Z","incident_id":"01KYM31AWS3RTS3CBRXW7FVS58","status":"investigating","updated_at":"2026-07-28T10:06:29Z"}]},{"id":"01KYJG3YJCT3WWCV53QT7H8H7T","name":"Delayed Data Export for Draft Invoice and Invoice Breakdowns","status":"resolved","created_at":"2026-07-27T19:16:38Z","updated_at":"2026-07-28T04:44:37Z","resolved_at":"2026-07-28T04:44:37Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KYKGKZKB5PF1JE83YXKYFQH8","body":"All backfills are complete, and data export is operational.","created_at":"2026-07-28T04:44:37Z","display_at":"2026-07-28T04:44:37Z","incident_id":"01KYJG3YJCT3WWCV53QT7H8H7T","status":"resolved","updated_at":"2026-07-28T04:44:37Z"},{"id":"01KYJG3YJCYDRV9MJ18E4RDS1A","body":"Data exports for draft invoices and invoice breakdowns are currently delayed. The pipeline has been mitigated, and backfills are in progress.\n\nContracts, finalized invoices, and other models are not impacted.","created_at":"2026-07-27T19:16:38Z","display_at":"2026-07-27T19:16:38Z","incident_id":"01KYJG3YJCT3WWCV53QT7H8H7T","status":"monitoring","updated_at":"2026-07-27T19:16:38Z"}]},{"id":"01KY3APKVDB6N0YD4Y18W2BS9V","name":"API Error Rates Elevated","status":"resolved","created_at":"2026-07-21T21:53:21Z","updated_at":"2026-07-22T03:25:24Z","resolved_at":"2026-07-22T03:25:24Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KY3XPM2GPHEY0Y9BP6HJBYS7","body":"API error rates have resolved.","created_at":"2026-07-22T03:25:24Z","display_at":"2026-07-22T03:25:24Z","incident_id":"01KY3APKVDB6N0YD4Y18W2BS9V","status":"resolved","updated_at":"2026-07-22T03:25:24Z"},{"id":"01KY3FTH02KJ2ZG902DH737H6A","body":"API error rates have returned to normal, and the team is continuing to monitor.","created_at":"2026-07-21T23:22:52Z","display_at":"2026-07-21T23:22:52Z","incident_id":"01KY3APKVDB6N0YD4Y18W2BS9V","status":"monitoring","updated_at":"2026-07-21T23:22:52Z"},{"id":"01KY3APKVDV2CC9GEXXZMDJWF8","body":"We are investigating elevated error rates on our API. Ingest is not impacted.","created_at":"2026-07-21T21:53:21Z","display_at":"2026-07-21T21:53:21Z","incident_id":"01KY3APKVDB6N0YD4Y18W2BS9V","status":"investigating","updated_at":"2026-07-21T21:55:21Z"}]},{"id":"01KX6G0N7DPTM4GPJQ9TYW69EQ","name":"Support Portal Unavailable","status":"resolved","created_at":"2026-07-10T17:08:15Z","updated_at":"2026-07-10T22:22:29Z","resolved_at":"2026-07-10T22:22:29Z","impact":"none","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KX7201PDHJYSKEJ7JNG9AAQ9","body":"The support portal has been restored.","created_at":"2026-07-10T22:22:29Z","display_at":"2026-07-10T22:22:29Z","incident_id":"01KX6G0N7DPTM4GPJQ9TYW69EQ","status":"resolved","updated_at":"2026-07-10T22:22:29Z"},{"id":"01KX6G0N7DS2XH9FHNW24QJ254","body":"Our support portal is currently unavailable. We're investigating a fix. ","created_at":"2026-07-10T17:08:15Z","display_at":"2026-07-10T17:08:15Z","incident_id":"01KX6G0N7DPTM4GPJQ9TYW69EQ","status":"investigating","updated_at":"2026-07-10T17:08:15Z"}]},{"id":"01KX1XSH7NWHG4KZKVXZARSC98","name":"Username/password auth not working","status":"resolved","created_at":"2026-07-08T22:32:49Z","updated_at":"2026-07-08T22:58:46Z","resolved_at":"2026-07-08T22:58:46Z","impact":"critical","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KX1Z91ZB89W6EFD3XK4R2VDJ","body":"This issue has been resolved and mitigations have been put in place.","created_at":"2026-07-08T22:58:46Z","display_at":"2026-07-08T22:58:46Z","incident_id":"01KX1XSH7NWHG4KZKVXZARSC98","status":"resolved","updated_at":"2026-07-08T22:58:46Z"},{"id":"01KX1YG7JTH76677E97VMNDNGA","body":"We've deployed a fix and auth is now working.","created_at":"2026-07-08T22:45:13Z","display_at":"2026-07-08T22:45:13Z","incident_id":"01KX1XSH7NWHG4KZKVXZARSC98","status":"monitoring","updated_at":"2026-07-08T22:45:13Z"},{"id":"01KX1YCCSXMY8AJHZYX1W5VX45","body":"We've identified the issue and are working on resolving ASAP. We are hearing some reports of SAML auth also being down.","created_at":"2026-07-08T22:43:07Z","display_at":"2026-07-08T22:43:07Z","incident_id":"01KX1XSH7NWHG4KZKVXZARSC98","status":"identified","updated_at":"2026-07-08T22:43:07Z"},{"id":"01KX1XSH7NEZV3C3APPPRTBZF0","body":"We're seeing errors in our web authentication. SAML log-in is currently unaffected. We are investigating","created_at":"2026-07-08T22:32:49Z","display_at":"2026-07-08T22:32:49Z","incident_id":"01KX1XSH7NWHG4KZKVXZARSC98","status":"investigating","updated_at":"2026-07-08T22:32:49Z"}]},{"id":"01KX1DTNCVGN029XYP32TEM24Y","name":"Elevated API Errors and Alerts Latency","status":"resolved","created_at":"2026-07-08T17:53:49Z","updated_at":"2026-07-08T18:29:16Z","resolved_at":"2026-07-08T18:29:16Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KX1FVJRCFFTY8M52CVNFDWX2","body":"We're confident this has been resolved.","created_at":"2026-07-08T18:29:16Z","display_at":"2026-07-08T18:29:16Z","incident_id":"01KX1DTNCVGN029XYP32TEM24Y","status":"resolved","updated_at":"2026-07-08T18:29:16Z"},{"id":"01KX1FFXFQEA8D9Q6B89GA52A7","body":"Error rates have recovered. We've identified the issue and have rolled back the issue.  We're continuing to monitor","created_at":"2026-07-08T18:22:54Z","display_at":"2026-07-08T18:22:54Z","incident_id":"01KX1DTNCVGN029XYP32TEM24Y","status":"monitoring","updated_at":"2026-07-08T18:22:54Z"},{"id":"01KX1DTNCVF2DSR2T6BZP6VAT4","body":"Metronome's API and alerts are experiencing elevated error rates and latency. We are investigating.","created_at":"2026-07-08T17:53:49Z","display_at":"2026-07-08T17:53:49Z","incident_id":"01KX1DTNCVGN029XYP32TEM24Y","status":"investigating","updated_at":"2026-07-08T17:53:49Z"}]},{"id":"01KWZAA05KM922RFWB20YCHJ7Z","name":"Elevated API Errors and Latency","status":"resolved","created_at":"2026-07-07T22:13:48Z","updated_at":"2026-07-08T01:20:25Z","resolved_at":"2026-07-08T01:20:25Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KWZMZNZNDHW3SE3WB98YFZ0X","body":"API is stable and this situation should be resolved. We're continuing to monitor to see if this occurs again.","created_at":"2026-07-08T01:20:25Z","display_at":"2026-07-08T01:20:25Z","incident_id":"01KWZAA05KM922RFWB20YCHJ7Z","status":"resolved","updated_at":"2026-07-08T01:20:25Z"},{"id":"01KWZB507XJ14F9AG0PCWZ147C","body":"API errors have recovered, and we are actively monitoring.","created_at":"2026-07-07T22:28:33Z","display_at":"2026-07-07T22:28:33Z","incident_id":"01KWZAA05KM922RFWB20YCHJ7Z","status":"monitoring","updated_at":"2026-07-07T22:28:33Z"},{"id":"01KWZAA05KG4JYA5Q309RXY8EG","body":"Metronome's API is experiencing elevated error rates and latency as of 21:58 UTC. We are investigating.","created_at":"2026-07-07T22:13:48Z","display_at":"2026-07-07T22:13:48Z","incident_id":"01KWZAA05KM922RFWB20YCHJ7Z","status":"investigating","updated_at":"2026-07-07T22:13:48Z"}]},{"id":"01KWHN3JYW0V4ETFE2Q317DVFW","name":"Some customers missing July draft invoices","status":"resolved","created_at":"2026-07-02T14:53:11Z","updated_at":"2026-07-03T01:14:12Z","resolved_at":"2026-07-03T01:14:12Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KWJRMPW6VC82SMFJJKTKB0YA","body":"All systems are working as expected. We are working directly with customers who were impacted to confirm any additional followups or impact.","created_at":"2026-07-03T01:14:12Z","display_at":"2026-07-03T01:14:12Z","incident_id":"01KWHN3JYW0V4ETFE2Q317DVFW","status":"resolved","updated_at":"2026-07-03T01:14:12Z"},{"id":"01KWHRPZNEKFBC9AS5ZSXRDK2F","body":"We believe all July draft invoices are now appearing as expected. We are working to confirm this, as well as verify additional impact details.","created_at":"2026-07-02T15:56:12Z","display_at":"2026-07-02T15:56:12Z","incident_id":"01KWHN3JYW0V4ETFE2Q317DVFW","status":"monitoring","updated_at":"2026-07-02T15:56:12Z"},{"id":"01KWHPXPD65Q0Q30ZKRQ32B1A9","body":"We have identified some end customers are missing their July draft invoice. For these customers, some spend based alerting that depends on the draft invoice will be delayed until the invoice is re-created. These invoices are also not visible via data export, the UI or API. \n\nWe're working to create these invoices now, and will be reaching out to clients impacted directly with more information.","created_at":"2026-07-02T15:24:55Z","display_at":"2026-07-02T15:24:55Z","incident_id":"01KWHN3JYW0V4ETFE2Q317DVFW","status":"identified","updated_at":"2026-07-02T15:24:55Z"},{"id":"01KWHN3JYW484QRRAH5BRY2A4S","body":"We are investing reports of some end customers missing their July draft invoices in the UI and API. We will follow-up with more details as we know more.","created_at":"2026-07-02T14:53:11Z","display_at":"2026-07-02T14:53:11Z","incident_id":"01KWHN3JYW0V4ETFE2Q317DVFW","status":"investigating","updated_at":"2026-07-02T14:53:11Z"}]},{"id":"01KSPEPCED0Y6C9KG0GPEVM2Q3","name":"Elevated API Errors and Latency","status":"resolved","created_at":"2026-05-28T04:50:13Z","updated_at":"2026-05-28T06:21:01Z","resolved_at":"2026-05-28T06:21:01Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KSPKWMQYFV56J9R9P54H2K8B","body":"API has again remained stable and this situation should be resolved. We're continuing to monitor to see if this occurs again.","created_at":"2026-05-28T06:21:01Z","display_at":"2026-05-28T06:21:01Z","incident_id":"01KSPEPCED0Y6C9KG0GPEVM2Q3","status":"resolved","updated_at":"2026-05-28T06:21:01Z"},{"id":"01KSPEPCED4KCZSN38SZVRDYTQ","body":"We are seeing a recurrence of the issue impacting API performance. We have applied a mitigation and are monitoring recovery.","created_at":"2026-05-28T04:50:13Z","display_at":"2026-05-28T04:50:13Z","incident_id":"01KSPEPCED0Y6C9KG0GPEVM2Q3","status":"monitoring","updated_at":"2026-05-28T04:50:13Z"}]},{"id":"01KSNJ28RME4NAAJ8GTMC5885P","name":"Elevated API Errors and Latency","status":"resolved","created_at":"2026-05-27T20:29:54Z","updated_at":"2026-05-27T22:12:17Z","resolved_at":"2026-05-27T22:12:17Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KSNQXQR3T3JYAWYDW39C1NV1","body":"Performance has remained stable and this situation has resolved.","created_at":"2026-05-27T22:12:17Z","display_at":"2026-05-27T22:12:17Z","incident_id":"01KSNJ28RME4NAAJ8GTMC5885P","status":"resolved","updated_at":"2026-05-27T22:12:17Z"},{"id":"01KSNPDN6TSW2A60ANQGRFDG64","body":"We've identified the root cause and have made a fix. Latency should be resolving now. We're continuing to monitor.","created_at":"2026-05-27T21:46:01Z","display_at":"2026-05-27T21:46:01Z","incident_id":"01KSNJ28RME4NAAJ8GTMC5885P","status":"monitoring","updated_at":"2026-05-27T21:46:01Z"},{"id":"01KSNM81SE25NX88CVEGS4JJTJ","body":"We have applied a mitigation and API performance has begun to recover. Some users may continue to experience intermittent issues while we monitor for full recovery.","created_at":"2026-05-27T21:08:00Z","display_at":"2026-05-27T21:08:00Z","incident_id":"01KSNJ28RME4NAAJ8GTMC5885P","status":"investigating","updated_at":"2026-05-27T21:08:00Z"},{"id":"01KSNJ28RMPGCNHFM7K864JW7Z","body":"Metronome's API is experiencing elevated error rates and latency due to a database infrastructure issue. We have identified the underlying cause and are working to restore full performance.","created_at":"2026-05-27T20:29:54Z","display_at":"2026-05-27T20:29:54Z","incident_id":"01KSNJ28RME4NAAJ8GTMC5885P","status":"investigating","updated_at":"2026-05-27T20:29:54Z"}]},{"id":"01KR20QF8H07K7MZAD3A16TMZ8","name":"Delayed Alerts","status":"resolved","created_at":"2026-05-07T20:05:38Z","updated_at":"2026-05-08T01:03:46Z","resolved_at":"2026-05-08T01:03:46Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KR2HSC4FT05RV9GKWPFETA84","body":"All systems are operational. The earlier delays affecting alerts have been resolved, and all notifications are being delivered as expected.","created_at":"2026-05-08T01:03:46Z","display_at":"2026-05-08T01:03:46Z","incident_id":"01KR20QF8H07K7MZAD3A16TMZ8","status":"resolved","updated_at":"2026-05-08T01:03:46Z"},{"id":"01KR20QF8HV94JGBYJBW1MZ83T","body":"Between 19:12 and 19:42UTC, we experienced a technical issue that caused delays in outgoing notifications. This resulted in a temporary backlog of messages. We have since processed the backlog, and all delayed notifications have been successfully delivered.","created_at":"2026-05-07T20:05:38Z","display_at":"2026-05-07T20:05:38Z","incident_id":"01KR20QF8H07K7MZAD3A16TMZ8","status":"monitoring","updated_at":"2026-05-07T20:05:38Z"}]},{"id":"01KQK4DQNKC5K5ZH18N5RNNBSZ","name":"Delayed/Unavailable Alerts","status":"resolved","created_at":"2026-05-02T01:21:37Z","updated_at":"2026-05-02T06:04:34Z","resolved_at":"2026-05-02T02:47:04Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KQKMKTVVS8ACDFZFWXQSRWJB","body":"Alerts backlog has been processed and this situation has resolved.","created_at":"2026-05-02T06:04:34Z","display_at":"2026-05-02T06:04:34Z","incident_id":"01KQK4DQNKC5K5ZH18N5RNNBSZ","status":"resolved","updated_at":"2026-05-02T06:04:34Z"},{"id":"01KQKJPRCJPHNHCVQRB2JRGAES","body":"The underlying issue delaying alerts has been resolved. We are going through the alerts backlog and will continue to monitor.","created_at":"2026-05-02T05:31:13Z","display_at":"2026-05-02T05:31:13Z","incident_id":"01KQK4DQNKC5K5ZH18N5RNNBSZ","status":"monitoring","updated_at":"2026-05-02T05:31:13Z"},{"id":"01KQKEKCWTZADW1CYYXPKAG8SW","body":"Some of our alerts are delayed or unavailable due to infrastructure issues. Usage related alerts are not affected. We're actively working to restore our alerts.","created_at":"2026-05-02T04:19:28Z","display_at":"2026-05-02T04:19:28Z","incident_id":"01KQK4DQNKC5K5ZH18N5RNNBSZ","status":"identified","updated_at":"2026-05-02T04:19:28Z"},{"id":"01KQK9A6822SN9RZ8ZWXN0SJRD","body":"API has remained stable and this situation has resolved. The time window of errors was from 00:38 UTC - 01:12 UTC.","created_at":"2026-05-02T02:47:04Z","display_at":"2026-05-02T02:47:04Z","incident_id":"01KQK4DQNKC5K5ZH18N5RNNBSZ","status":"resolved","updated_at":"2026-05-02T02:47:04Z"},{"id":"01KQK4DQNKGX8RE83349FEGG42","body":"Metronome's API is experiencing availability issues across all endpoints. We are actively working to remediate the issue.","created_at":"2026-05-02T01:21:37Z","display_at":"2026-05-02T01:21:37Z","incident_id":"01KQK4DQNKC5K5ZH18N5RNNBSZ","status":"investigating","updated_at":"2026-05-02T01:21:37Z"}]},{"id":"01KPJEZ8GX9CEMB9QV53NN38K2","name":"Elevated API error rate","status":"resolved","created_at":"2026-04-19T08:51:01Z","updated_at":"2026-04-19T08:54:30Z","resolved_at":"2026-04-19T08:54:30Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KPJF5MP319DC3CQBJX1ZJXN8","body":"The issue has resolved. We're monitoring the situation.","created_at":"2026-04-19T08:54:30Z","display_at":"2026-04-19T08:54:30Z","incident_id":"01KPJEZ8GX9CEMB9QV53NN38K2","status":"resolved","updated_at":"2026-04-19T08:54:30Z"},{"id":"01KPJEZ8GXPWB2AVS6G0X75R6N","body":"The Metronome team noticed elevated error rates across a number of API endpoints between 08:54 UTC and 09:04 UTC on April 19 2026. We're continuing to monitor the situation.","created_at":"2026-04-19T08:51:01Z","display_at":"2026-04-19T08:51:01Z","incident_id":"01KPJEZ8GX9CEMB9QV53NN38K2","status":"monitoring","updated_at":"2026-04-19T08:51:01Z"}]},{"id":"01KNJ2D8KGKKPZBJK6487HEGX8","name":"Investigating delay creating new billable metrics","status":"resolved","created_at":"2026-04-06T18:55:46Z","updated_at":"2026-04-06T19:15:52Z","resolved_at":"2026-04-06T19:15:52Z","impact":"minor","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KNJ3J1SG60DS4ATD0M06GW8C","body":"All billable metrics have been created and are aggregating events normally, no further impact.","created_at":"2026-04-06T19:15:52Z","display_at":"2026-04-06T19:15:52Z","incident_id":"01KNJ2D8KGKKPZBJK6487HEGX8","status":"resolved","updated_at":"2026-04-06T19:15:52Z"},{"id":"01KNJ2D8KGQZVRT5FR1PJD9EFR","body":"We are investigating the delay in matching events matching new billable metrics starting from 17:44UTC. At this time, we do not believe this incident impacts any existing billable metrics created prior. We will share more details as we confirm the root cause and mitigate.","created_at":"2026-04-06T18:55:46Z","display_at":"2026-04-06T18:55:46Z","incident_id":"01KNJ2D8KGKKPZBJK6487HEGX8","status":"investigating","updated_at":"2026-04-06T18:55:46Z"}]},{"id":"01KNBCGYX8H8TCAT0GCTFB2VCT","name":"Elevated API error rate","status":"resolved","created_at":"2026-04-04T04:37:52Z","updated_at":"2026-04-04T08:24:26Z","resolved_at":"2026-04-04T08:24:26Z","impact":"major","page_id":"01H7G2A0ACD48DWCS65YE3XMSR","incident_updates":[{"id":"01KNBSFTHT1D88P3J1SB9TT8J8","body":"API has remained stable and this situation has resolved.","created_at":"2026-04-04T08:24:26Z","display_at":"2026-04-04T08:24:26Z","incident_id":"01KNBCGYX8H8TCAT0GCTFB2VCT","status":"resolved","updated_at":"2026-04-04T08:24:26Z"},{"id":"01KNBF8Y2K6QQ8TFEA6W6DGKCN","body":"API errors have subsided and we're continuing to monitor the situation.","created_at":"2026-04-04T05:25:55Z","display_at":"2026-04-04T05:25:55Z","incident_id":"01KNBCGYX8H8TCAT0GCTFB2VCT","status":"monitoring","updated_at":"2026-04-04T05:25:55Z"},{"id":"01KNBCGYX849ANTDPNGD56FXKK","body":"The Metronome team is investigating elevated error rates across a number of API endpoints.","created_at":"2026-04-04T04:37:52Z","display_at":"2026-04-04T04:37:52Z","incident_id":"01KNBCGYX8H8TCAT0GCTFB2VCT","status":"investigating","updated_at":"2026-04-04T04:37:52Z"}]}]}